Self Service License
This post marks the start of a what will likely be a long running series. I am going to rant about something, provide some sort of ridiculous solution, totally ignoring practicality and then really not do anything to bring about change other then the original complaint. We will begin with something I have briefly talked about in the past but was solidly reminded about today …
Self Service Check Outs
For anyone who has attempted to use these devices during any time of volume at a store you probably have noticed the basic problem with them. Society is not adept enough to use these machines. During most busy periods I have seen these are only adding to the frustration of the crowd. People have no idea what they are doing and instead of helping the customers get through the purchase process, they have become a collection of ‘call attendant’ machines. Of course this bank of 8 machines only has one attendant and the whole scene makes me want to return to the housewares department and find some knives.
So I am thinking we simply train, test and license people to use these machines. With only qualified people using the machines they will fullfill their purpose of helping churn the unwashed masses through the store. Wanting to speed their way through the system will motivate the ignorant to learn and get licensed. Seems like an easy fix to me. Lets get this one done right away!